Product · Program · Experience
I'm Stephanie Boyd. I dig in, figure it out, and make it make sense — for teams, products, users, and the problems nobody else wants to touch.
Connect on LinkedInI care deeply about making things work better for people — especially the ones whose voices don't always make it into the room.
People at the top usually want a specific thing — better numbers, fewer bugs, higher scores. People closer to the work usually want to be heard. I've found that's exactly where the real opportunity lives. The mind shifts. The sustainable change. I believe including those voices isn't a detour from the work — it is the work.
I ask the hard questions. I raise the awkward thing. I think ten steps ahead and anticipate where a problem — or a solution — might go next. I get deep into something until I own it, and then I make it make sense for everyone else.
I've done this across enterprise tech, climate SaaS, government services, and corporate learning — environments that are complex by design, serving people who need things to just work.
Led the development of a statewide CX measurement product — establishing a shared framework for how agencies measure, understand, and improve digital service delivery across high-impact public services.
Built and led Customer Success for a $20M portfolio — shifting from reactive, consulting-heavy delivery to a scalable, product-led model that improved customer engagement, retention, and operational efficiency.
Led program and product operations across Google's global networking organization — driving $13M+ in annual cost savings, reducing contract cycle time by 26%, and aligning 16 engineering teams to improve execution at scale.
Experience data was scattered and inconsistent across agencies delivering critical public services.
I developed and rolled out a shared measurement product — connecting behavioral data, user feedback, and service performance while aligning teams on how to measure and act on it.
Contract execution spanned multiple teams, systems, and workflows — creating inefficiencies, inconsistent data, and delays across thousands of vendor agreements each year.
I drove a cross-functional effort to simplify and standardize the process, aligning stakeholders, improving data integrity, and streamlining workflows across five systems.
Customer success lacked structure — manual processes, unclear ownership, and reporting that made it hard to act on insights.
I introduced a product-led approach — defining KPIs, redesigning onboarding, and improving reporting to drive clarity, adoption, and retention.
Teams relied on inconsistent tools and static pricing sheets — leading to confusion, misalignment, and slow decisions.
I led the consolidation of overlapping efforts into a unified product that standardized configurations and delivered real-time cost and timeline estimates.
Coordination across 16 teams with competing priorities created risk of fragmented execution for a multiyear initiative.
I built structure where it didn't exist — clear alignment points, consistent messaging, tighter review cadences, and an executive-level view of progress.
First-time managers stepped into their roles without structured support — navigating expectations and leadership on their own.
I designed and led a 9-month cohort program combining skill-building, peer connection, and reflection to help managers lead with clarity and confidence.
"Stephanie is a powerhouse who pushes through ambiguity with assertive empathy. It's a rare and powerful combination."
"Stephanie took siloed, complex work and brought structure, process, and clarity — delivering a product roadmap that aligned over 40 teams. A huge win for our organization."
"Stephanie is a true team player who brings people together and strengthens every team she's part of. I would hire her again in a heartbeat."
"The quality and impact of Stephanie's communications — QBRs, All Hands, leadership enablement — has been palpable. She has played a key role in moving the organization forward."
"Stephanie helped drive preparation, alignment, and planning for a complex initiative — ensuring inclusive collaboration and a successful outcome."
Open to product management, program leadership, and CX strategy roles where structure meets heart.
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